Saholic.com, India’s leading online destination for buying a wide range of multi brand Smartphones, Laptops, Cameras, Tablets & Accessories and Mobile/DTH Recharges has launched a first of its kind ‘On Time Guarantee’. As part of this Guarantee, Saholic commits that products ordered online will be delivered on time, failing which the customer will be compensated for every day of delay.
As a part of its offer, Saholic commits to compensate for the delay in the form of Gift Vouchers at the rate of Rs. 50 per business day upto maximum of Rs 500 or upto 10{af589cdba9d77786c8c861317dbad60bba1e2ebbf56e2ffab874a1b59fde9ce3} of the product value whichever is lower. Gift Voucher can be availed for any product or Mobile/DTH recharge on Saholic.com without limitation. This is an unprecedented, segment-defining innovation and is a fine example of commitment towards customer satisfaction.
Commenting on this offer, Mr. Dilip Modi, Co-founder & Group COO of Spice Group said, “After ordering online, customers undergo a lot of anxiety wanting to get their product delivered on time. Hence, we decided to Guarantee On Time Delivery. A financial commitment makes our promise credible and incentivizes our team to ensure complete customer satisfaction.”
Today, a customer has many options to buy his favorite gadget. This Guarantee looks to disrupt customer expectations through cutting edge innovation in logistics and consumer satisfaction.
Mr. Rajneesh Arora, CEO, Saholic.com, said “We have built a robust infrastructure to accurately track every order end to end. Extensive experience with procurement and logistics drawn from more than 850 Spice Hotspot retail outlets allows us to accurately forecast delivery timelines. In addition, we have been working closely with our delivery partners to enable checks and balances and ensure timely delivery. We are confident of living up to our customers’ expectations and hence this guarantee”
Saholic is the leading mobility focused online player with unique offerings such as Buy Online and Pickup in Store and a wide range of financing options. They are looking to add a comprehensive set of products and services around a user’s mobility requirements such as Mobile Insurance, Warranty tracking, Mobile VAS and Online after Sales support for Gadgets.
More details of the this Guarantee are available at http://www.saholic.com/static/on-time-guarantee
