Ozonetel Systems, a pioneer in the ‘cloud telephony’ technology in India has launched ‘CPBX’- India’s first of its kind cloud telephony solution for the SMB segment during the sidelines of NASSCOM Product Conclave in Bangalore. The newly launched CPBX will bridge a significant gap in the way business communication materializes with the customer over voice supported by SMS/Social Media. CPBX enables the business to have a professional presence to its customers when they call, and efficiently route the call to appropriate person without any dependency on human element. Online, email/SMS based reports and alerts gives immediate return on invest for the business owner as he is able to track sales leads and customer support issues in real time and more over the system is future ready as its integrated with Social Media sites like twitter & FaceBook to track customer feedback .
According to Mr. Sharad Sharma, Co-Chair, NASSCOM Product Forum, “NASSCOM will help build an ecosystem for the product industry in India. We can bring the industry together, help companies with areas like mentoring and market access, and also assist with policy advocacy. SMBs in the future may contribute $700 bn to the GDP and even if 2 per cent could be tapped by Indian product companies, it would still be a big amount for product companies from India. Also, there has been a stupendous increase in number of product firms from tier-II and tier-III cities. It has almost doubled in the last three years and currently stands at 330 companies. We are glad that Product Company like Ozonetel is offering innovative cloud telephony service for Indian market and addressing the IT/telecom requirements of SMB segment.” He added further.
According to CSN Murthy Founder & CEO, Ozonetel Systems, “Ozonetel found SMB/SMEs having mobile and distributed work force handling sales and service calls over voice. Business owners are having a need for a business phone system which can handle the customer calls promptly and efficiently by the employee regardless of their location and are also looking for the ability to track the sales/service calls, unanswered call alerts through real time online reports and SMS/email. Besides they are also expecting the system to scale as his/her business grows across India without incurring huge capital expenditure. We found an opportunity to come out with CPBX addressing all these pain points and more as a Do-It-Yourself online product.”
Ozonetel has an aggressive plan to distribute CPBX service across India through channel network strategy.
