TechBizz held on 7th august 2013 ,Mumbai was an event organised by ZDnet group . Based on the theme topics of social, mobile, analytics and cloud as “what’s really driving your ICT environment” ,this event was addressed by an esteemed panel of Raghupati C.N. , VP & Head – India Business Unit Infosys; Manish Bahl,Vice President Forrester India,Yagnesh Parekh,CTO ICICI securities; Venkatesh Babu, Head – MIS Cafe Coffee Day; Mr. Mihir Karkare , Co-founder & VP – Social Wavelength along with the host Ryan Huang , Editor -ZDnet .
All the panellists made optimistic remarks on social and analytics in the information technology evolution enabled by present day communication trends. Mobile data management and BYOD were discussed but regarded as the future stuff from the implementation point of view. Role of information and communication has to be seen as business promoter and we need allocated funds to get the most out of it . The business leaders including CIOs should make the move and take the advantage of data analytics with social and mobile realms.
Raghupati emphasized upon the role of information and communication technology on the banking , education and other government related sectors like income tax department . According to him the last mile connectivity needs to be established by mobility and in-reach information systems . Addressing the question ,”What’s really driving the your ICT environment” , he replied that it is to be decided by the nature of use. Now customers want to pay per transactions rather than bearing the cost of system . They are shifting expenditure from CAPEX to OPEX . The utilities offered by cloud systems have made analytics and IT operations more easy and effective.
Venkatesh Babu attributed SaaS model of information management for their growth in sales and number of outlets all over India . They are currently operating with 2000 outlets with 20 added in the list every month now. Yagnesh from ICICI added that they are an online financial organization who completely rely on information systems support . While there are regulations from the government on the data analysis of the client’s information , so they are confined to market research with data analytics . He along with Manish endorsed the trust building between the business leaders for adoption of new information systems. IT needs to be looked as business enabler rather just an overhead .
It is customer who is deciding the ICT environment today and new age mobility management is yet to be implemented for the employees in the organizations . Decision makers are working around to achieve BYOD in their organizations but there are issues like data security and management. Data analytics is the emerging field and most of the organizations are actually not aware about how it is going to improve the business. Buzz word “Virtualization” and improved networks are adding the synergic effect in implementing social platforms for information and data analysis.
On being asked about how the ICT lead Business process management will impact the SME sector , Manish replied that Forrester conducted a study on mid scale organizations and they found that ,the companies were reluctant on the adoption of IT systems for business improvement . Raghu added that our small and mid sector is standing on the lowest level of IT usage so there is very small scope for them to have any benefit from the scaling ICT.
The review is contributed by Mr. Shivam Rai, an expert on telecom technology & regular columnist with Telecomblogs.